Returns are free via our online returns service. If for any reason you are unhappy with your purchase, you can return it for refund only within 30 days of delivery, providing the item is unworn/unused and unwashed, in a resaleable condition and in its original packaging, complete with labels. Gumshields or personalised items cannot be returned for refund or exchange unless faulty and we cannot accept back swimwear if the hygiene strip has been removed.

If you are returning a purchase, please:

·         Reseal the item in its original packaging 

·      Submit a return request online for a refund or exchange via our Online Returns service and print off your unique returns note and prepaid returns label 

·        Enclose the returns note inside your parcel and attach the prepaid returns label

·        Return the original item to us in an unworn/unused and unwashed condition in the original packaging complete with labels. 

If your return is not received at our warehouse within 28 days, the request will be deleted from our system. 

A refund will be processed processed upon receipt of your return. 

SALE RETURNS

Sale items can be returned for refund only within the standard 30 day returns period. 

VOUCHER RETURNS

When an order is placed, if the value of your order is greater than your fixed amount voucher, for VAT purposes we apply the discount to each item as a percentage. For example, a £30 voucher applied to a £60 order is 50%, so each item will be discounted by 50%. Therefore, you will pay 50% of your order by voucher and 50% by card. If an item is subsequently returned for refund, this will be split in the same way ie 50% will be refunded to the voucher and 50% refunded to your card.

Refunds to vouchers will be processed upon reciept of your return at our warehouse.

If an item is returned that was purchased with a voucher that has since expired, the percentage paid for by voucher will be lost and will no longer be valid for use.    

FAULTY GOODS

If you believe an item is faulty and it was purchased within the last 30 days, please submit a return request online, for either a refund or replacement. Please state clearly the nature of the fault in the comments box when submitting your return. 

Upon receipt of your return at our warehouse we will inspect your item and if we agree it is faulty, we will issue a refund or replacement as requested. Please note faulty goods can only be replaced like for like, we cannot provide a replacement in a different size. 

We do recommend that Proof of Posting is obtained wherever possible as we cannot be responsible for non-delivery of items returned to us. 

We value your opinions so if you would like to contact us or need any help please call our Helpline on 0203 8327 460 or get in touch through our Contact Us page. Our Helpline is open from 9am until 8pm Monday to Friday and 9am - 5pm on Saturday.